Return & Exchange Policy
We want you to be happy with your Red Kado purchase. This policy applies to online purchases from Red Kado and does not limit any rights you have under the Australian Consumer Law.
Change-of-mind returns
Eligible change-of-mind returns may be requested within 30 days of your online purchase. Items must be unused, unworn, unwashed and undamaged, with original tags and packaging intact where applicable, and must be in resalable condition.
Clearance or final-sale items, personalised or customised products, and other items that cannot reasonably be resold for hygiene or safety reasons may be excluded from change-of-mind returns where stated on the product page.
How to return an item
Start your return through our Return Centre using your order number and email address, or contact info@redkado.com.au for assistance.
For change-of-mind returns, you are responsible for return shipping costs. We recommend using a trackable service because Red Kado cannot reimburse parcels that are lost before reaching us.
Please place boxed products inside a shipping satchel or outer carton. Do not attach shipping labels or tape directly to retail or shoe boxes. Items returned with damaged retail packaging may incur a reasonable reboxing/restocking charge where applicable.
Refunds
Once your return is received and inspected, approved refunds are issued to the original payment method. Original shipping charges are not refunded for change-of-mind returns. A $5 return handling fee applies to change-of-mind refunds to the original payment method; this fee is not applied when an eligible return is refunded as store credit.
After we process a refund, your bank or payment provider may take additional time to display the funds in your account.
Exchanges
Eligible exchanges can be requested within 30 days. Availability of replacement sizes, colours or products is subject to stock. Return and re-delivery shipping costs may apply to change-of-mind exchanges.
Faulty, damaged or incorrect items
If you receive an item that is faulty, damaged, materially different from its description or not what you ordered, contact us with your order number and details of the issue. Where required under the Australian Consumer Law, Red Kado will provide an appropriate remedy, which may include repair, replacement or refund, and reasonable return costs.
Natural materials and product appearance
Some products use natural materials such as leather, suede, wool or sheepskin. Natural variations in grain, texture and shade can occur. Product colours may also appear slightly different depending on lighting and screen settings. These normal variations are not necessarily faults.
Gift cards
Gift cards and store credits are not redeemable for cash except where required by law.
Questions?
Email info@redkado.com.au and include your order number so our team can assist.